What is the error 500


The 500 Internal Server Error is a very general HTTP status code that means something has gone wrong on the web site's server but the server could not be more specific on what the exact problem is. 


When seeing the error 500 server error within the companion app, this is usually the result of a member looking to sign into the app using a different account from the one that was used to originally sign into the application


This issue can usually be fixed by clearing the app cache and attempting to sign in again. 



How to clearing the app cache on Android

  • Open the Settings of your phone.
  • Look for the Apps option as you scroll through the menu


  • Scroll down or search for the Liftshare Companion app



  • From the App info screen, tap Storage



  • Tap the Clear cache button.